Fulfillment policy
FeelWell Telehealth is committed to fulfill the service you contract with us in a prompt and efficient manner. Our services are related to telehealth medical visits with a healthcare provider via video conference. We are devoted to customer satisfaction and to provide excellent service.
- Healthcare Provider is defined as a physician or nurse practitioner. Both are licensed and board-certified clinicians, experienced in their area of practice.
- We strive to provide telehealth visits on the same day you request. We offer extended hours from 6 am to 10 pm ET, 7 days a week.
- Your appointment date and time will be granted to you before you pay for the visit.
- Your payment is due before the visit unless otherwise agreed.
- Refunds for visit canceled at least 24 hours in advance or for visit not completed due to technology failure will be returned 100%.
- No refunds shall be issued to patients who change their minds after successfully completing their consultation with a healthcare provider and receiving medical advice/treatment or prescription for a medication. Click here for our Refund Policy
- If medication is needed, your prescription will be sent to the pharmacy within a couple of hours.
- If laboratory, radiology, or any diagnostic imagine is needed, your order will be sent on the same day.
- If you are unhappy with any aspect of the service that you receive from us, please contact our Patient Happiness Team (customer service) at 407-740-0079 or [email protected] . We will do our best to work with you to resolve any performance issues.
Our address:
2295 South Hiawassee Road, Suite 105B
Orlando, Florida, 32835
https://feelwelltelehealth.com/
Last Revised July 2021
